Frequently Asked Questions

Answers to frequently asked questions

General

What is the UX Check Guru?

UX Check Guru helps companies of all sizes and industries to take advantage of the potential of user experience design. Each project is individually managed by experienced and professional UX designers. Using our state-of-the-art software and tools, we subject your website to an in-depth UX Check. The feedback and optimization suggestions will be pinned directly on the website. Our UX designer is personally available to answer your questions during the implementation.

What are the advantages of UX Check Guru?

With our UX services you can flexibly and cost-effectively bring user experience design into your project. Depending on the project size and requirements, you can choose from our packages. With our tools we pin feedback and suggestions directly on your website. If needed, you can get consulting support from our UX designer.

What is User Experience Design (UX Design)?

User Experience Design focuses on optimizing the user experience of websites and products. UX Design describes all aspects of a user’s impressions and experience when interacting with a product, service, environment or facility. User experience design is an essential component of successful products nowadays: Websites, apps and products with a successful UX design experience have a decisive competitive advantage.

How can I benefit from User Experience Design?

Nowadays a good users experience is an essential part of the success of websites and products. Therefore it is important that the user experience of your website or product works well and smoothly. Customers leave a website very quickly if something does not work well or is not clear to them. UX Design increases conversions, sales and the over-all customer satisfaction.

Do I need UX design for my business or project?

Yes. For many companies UX Design is already an essential part of their success. It doesn’t mean your business or product can’t be successful without UX Design. But with increasing digitalization and harder competition, UX design can make the difference in your project.

What is the mission of UX Check Guru?

Large companies and corporations already benefit from UX Design. Taking into account an ever fast advancing digitalization, we would like to provide our experience and knowledge to every company.

What contribution does UX Check Guru make to climate protection?

We all bear responsibility for future generations and our planet. UX Check Guru would like to make its contribution. Therefore, we provide a fixed percentage of our turnover for projects that serve climate protection.

Are payments at UX Check Guru secure?

Yes. We do not store any payment information directly with us. Credit card and payment information are transferred directly to our secure payment service provider Stripe.

Services

What services are included?

Basic services are free of charge, such as creating projects, creating personas and company goals, etc. However, if you would like to subject your project to a thorough UX check and receive individual support from an experienced UX designer, you will need to upgrade. Depending on the package, different services are included: Scope of UX check, metrics, call with an UX designer, Google Chrome Extension, PDF report, sharing functionalities, etc.

Which package is the right one for my company or project?

For smaller websites and to identify the most important UX issues, the Starter package is a good start. For most websites, our Enterprise packages prove to be the best. So, if you have a larger website or even an online store, you should choose one of these packages. If you are unsure about choosing a package, feel free to contact us at

Can you support us with the implementation of the optimizations?

With our services we check your website regarding the user experience. We find problems, suggest solutions and are personally available to answer questions. However, we do not do any direct implementation (e.g. programming). Depending on your requirements, we can refer you to reliable partners.

Can I upgrade to a larger package?

Yes. If it turns out that you need more consulting from our UX designers, you can upgrade to a higher package at any time. You can purchase the upgrade for € 150,- plus the difference to the package you want to upgrade to (net excl. VAT).

Do you also offer additional services such as rapid prototyping, wireframing, user testing, (remote) UX workshops, product hypothesis validation, design system or lean UX?

Yes. For special projects and individual requirements, we will be happy to work with you to develop a customized package. Please write to

Features

What does "feedback directly on the website" mean?

Our UX designers check your website on all devices (Smartphone, Tablet and Desktop). If we find an UX issues we pin this information directly to your website. A screenshot is also taken. However, this feedback is only visible to you via our web application at https://app.uxcheck.guru or our Google Chrome Extension.

What are personas?

Personas are exemplary users / customers of your website or product. Each persona is assigned a name, gender, age, education, profession, role, interests, goals, problems, motivation, challenges, requirements and expectations. By adding personas to your project, we can better understand who your company is targeting. Some of this information is optional. By creating personas, you help us better understand your target audience. We take this information into account and can make better optimization suggestions.

Do I have to create personas?

No. However, by adding personas to your project, we will better understand who your company is targeting. By creating personas, you help us to better understand your target group. We take this information into account and can therefore make better optimization suggestions.

What is the advantage of creating personas?

By adding personas to your project, we better understand who your company is targeting. By creating personas, you help us to better understand your target group. We take this information into account and can therefore make better optimization suggestions.

What are business goals?

Business goals are brief descriptions of your short- or long-term goals as a company. Do you plan to increase sales in the next two years? Do you want to become the market leader in a certain area? We can take this information into account in our UX Check and provide more appropriate feedback and optimization suggestions.

Do I need to create business goals?

No. However, you will help us to better understand what you want to achieve with your company.

What is the advantage of creating business goals?

If you set up company goals along with your project, we can take this information into account during our UX Check and provide more appropriate feedback and optimization suggestions.

What is the advantage of the Google Chrome Extension?

With our Google Chrome Extension (currently still in beta testing), you can consume the complete UX Check feedback, solution suggestions and conversation embedded directly on your website. The use of the Chrome Extension is completely optional.

Do I have to use the Google Chrome Extension?

No. You can view the full UX feedback, metrics, optimization suggestions and conversation directly through our web portal https://app.uxcheck.guru. Using the Chrome Extension is completely optional.

Can I share my project with others?

Yes. Depending on the package choosed, you can share individual projects with a public link as you wish. This function can be activated in the project settings.

Can I get the UX Check report as PDF file?

Yes. Depending on the selected UX Check package, you will receive a PDF report with the overall UX feedback, personas, business goals, general feedback and conversation with your personal UX designer. This UX report is generated directly after a completed UX Check. However, it can be requested again at a later time (if, for example, relevant conversation with the UX Designer should be taken into account).

Support

Who can I contact if I have a problem with the payment?

You can contact

Who can I contact if I have a technical issue?

You can contact

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